Find and process designs sent by customers
Follow a design into its quote or web order and check the print files.
What this is for
Designs from customers keeps the online designer’s submissions together. A quote request becomes a draft quote with print and proof files; an online purchase follows the web-order flow.
Before you start
- A product’s online designer has been published and a customer has started or submitted a design.
Step by step
- 1
Open Templates → Online designer and find Designs from customers.
- 2
Read the reference, product, customer and status. Still designing is unfinished, Sent for a quote needs the office, Ordered is in the checkout flow, and Paid confirms payment.
- 3
For a quote request, press Open quote. Check the contact, choices, quantities, pricing and attached print PDF and proof before emailing a quote.
- 4
For a purchase, use Web orders and confirm payment before accepting it through the usual order workflow.
- 5
Read any print-check count and inspect the artwork. Follow the staff-review and proof requirements before releasing the job.
Tips & gotchas
- Rows marked Test are staff tests. Check that label before treating one as customer work.
- A saved design or an opened checkout is not proof of payment.
- Check print output yourself; a generated file does not replace the shop’s artwork approval and production checks.