Privacy Policy

Account and contact details (name, business name, email, phone); the business data you enter (customers, quotes, jobs, invoices, suppliers, files); usage and device data (log data, IP address, browser); and payment details, which are handled by our payment provider — we don't store full card numbers.

To provide and secure the Service, process payments, provide support, improve the product, and send service and account communications. We use it only for the purposes it was collected for or a related purpose you'd reasonably expect.

We use established third-party providers to run Sign OS — for hosting, the database and authentication, file storage, payments and email. We don't name them here: publishing the exact stack is free reconnaissance for anyone looking for a way in. If you need the detail for vendor due diligence, email us and we'll tell you directly.

Where you connect an integration such as Xero, MYOB, QuickBooks or your email provider, data is shared with that service at your direction. We don't sell your personal information.

Your job files, artwork and proofs are stored in Australia — held in a provider's Oceania region and copied nightly to a second, separate provider in Sydney.

The database is currently hosted in Tokyo, the closest region our database provider offered when we set up. Moving it to Sydney is planned. We take reasonable steps to ensure our providers protect your information to a comparable standard.

We use tenant isolation, encryption in transit, access controls and role-based permissions to protect your data. No system is perfectly secure, but we work to protect information from misuse, loss and unauthorised access.

We keep your information while your account is active. Once it closes, we delete it 30 days later — automatically, and for expired trials the same as paid accounts. The 30 days are so you can change your mind or ask for a copy.

Staff logins are removed with the shop. Anyone who also belongs to another shop keeps their login there. Ask us to delete sooner and we will. We may keep a limited record where the law requires it.

You can request access to, or correction of, the personal information we hold about you, and raise a privacy concern, by emailing us. We'll respond within a reasonable time. You can also complain to the Office of the Australian Information Commissioner (OAIC) if you're not satisfied with our response.

We use essential cookies to keep you signed in and to run the Service. We don't use them to build advertising profiles.

We may update this policy; material changes will be notified in-app or by email. For any privacy question or request, email [email protected].