Your data

All of this is in the app now. No support ticket, no fee.

Pick your columns and date range before exporting. The file ZIP is emailed as a link, good for seven days, and every export is logged.

• Customers and suppliers to CSV. You can import them today; export isn't built. Ask and we'll send the file within 10 business days.
• One-click export of everything. Today it's a few exports, or one email to us.

• Files, artwork and proofs: Australia. One provider's Oceania region, copied nightly to a second provider in Sydney.
• Database: Tokyo. The closest region our provider offered when we set up. Moving it to Sydney is planned and written up; it needs a maintenance window.
• We don't name our providers here — publishing your exact stack helps the wrong people. Doing formal due diligence? Ask and we'll tell you.

• Database backed up every night, seven nights kept — we can roll back to any of them.
• Files copied nightly to a second provider in Sydney, so one provider failing doesn't take your artwork.

• Encrypted in transit and at rest.
• Shops are walled off at the database level — row-level security, not screen filtering. A request for your data can't return another shop's.
• Connected credentials encrypted separately from ordinary records.
• Role-based permissions. Exports and settings are owner and admin only.
• Sensitive actions are logged, including anyone taking a copy of your files.
• Errors monitored continuously, alerting tied to the affected shop.

No system is perfectly secure and we won't claim otherwise. Found something? Tell us.

• We don't train AI on your shop data. Your quotes, jobs, customers, pricing and artwork are not training material.
• Your account is never shown to anyone — not in demos, screenshots or examples.
• One exception, and we'd rather name it: when someone rates or corrects a ReAct reply, that feedback is kept and may be used to improve the assistant later. It's the correction itself, not a copy of your shop.
• Don't want even that? Tell us and we'll exclude your shop.

• Cancel any time. Export what you want first — everything stays available until your account closes.
• Your data is deleted 30 days after your account closes. That window is so you can change your mind or ask for a copy. It's automatic, and it applies to expired trials the same as paid accounts.
• Staff logins go with it. Anyone who only belonged to your shop is removed too. Anyone who also belongs to another shop keeps their login there.
• Want it gone sooner? Ask, and we'll delete it.

Fair question for a small company. We won't claim we're too big to fail — we're a small Australian business and you can see that.

• You're never locked in. Every export above works today, without our involvement. You don't need us reachable to have your data.
• Formats anything can read — CSV, Excel, PDF, ordinary files in a ZIP.
• Export monthly and keep it if you like. Some shops should.
• No formal code-escrow arrangement, and we won't pretend otherwise. Need one? Let's talk properly.