Is the AI setting my prices?

No. Every price comes from a deterministic calculation engine driven by your product recipes — same inputs, same price, every time. ReAct speeds up the work around pricing (finding records, drafting quotes, follow-ups), and changes follow your chosen approval setting.

What can the assistant actually do?

It searches across quotes, jobs, customers, stock and purchase orders; drafts quotes and customers; updates jobs; raises POs; answers questions from live production data; and navigates the app for you. Changes follow your chosen approval setting.

Is it safe to let AI act on my data?

Yes. ReAct runs through the same engine and permissions as your staff, is scoped by 85+ per-user grants, follows your chosen approval setting, and leaves an audit trail. Each shop's data is isolated with row-level security, so the assistant only ever touches your shop.

Do I need technical skills to use it?

No — you talk to it in plain English. “Find Coastal Signs' open quotes”, “draft a follow-up”, “open the production timeline”. It's designed for the counter and the office, not for developers.

Can it quote from a customer's enquiry email?

Yes. Give it the enquiry text and it finds or creates the customer, maps the description onto products in your catalogue and drafts the quote lines for you to review. The wording is the assistant's; every price comes from your recipes through the deterministic engine.

Can I use my own ChatGPT or Claude account?

Yes. Launch: 50 requests, Workshop: 100 requests, Scale: 250 requests, Signature: unlimited requests per month. You can also connect an outside assistant for read-only lookups. That connection does not run ReAct on your outside subscription or let it change records.

How is this different from a chatbot bolted onto help docs?

A help chatbot reads documentation and answers questions. This one reads your shop — quotes, jobs, customers, stock, purchase orders, production data — and takes multi-step actions in it: search, draft, navigate, write. You choose which changes need confirmation, and staff permissions still limit what it can do.

What is Sign OS's AI not able to do yet?

It doesn't read a drawing or a PDF spec and quote from it, and it doesn't choose materials and suppliers for you. Those two are on the roadmap and will ship the same way the rest did — behind approval gates, announced when they work, not before. It doesn't run jobs by itself, and it doesn't write a SWMS or any other safety document: those are your shop's to write.

An AI assistant for your sign shop, with controls you choose

Most “AI” in shop software is a chatbot bolted to a help menu. Sign OS is different: ReAct is an agentic assistant wired into your shop's live data, working through the same engine and permissions as your staff. It plans a task, does the legwork — find, draft, navigate, act — and follows your chosen approval setting before making changes. AI helps with the work; your recipes calculate the price and your approval settings control changes.

Start your free 30-day trial See AUD pricing

What “agentic” actually means here

A chatbot answers questions. An agent takes a goal and works it: “start a quote for Coastal Signs off this description” becomes a multi-step job — ReAct searches the customer, pulls the right products, drafts the lines and opens the quote for you. It reasons and acts across quotes, jobs, customers, stock and purchase orders, scoped to exactly what your permissions allow.

Because it runs on the same rules as your team — not a side channel — it can't see or do anything a person in that seat couldn't. The intelligence is in the doing, not just the talking.

Multi-step tasks: search → draft → navigate → act, not single replies
Wired to live shop data — quotes, jobs, customers, stock, POs
Scoped by your 85+ per-user permission grants
Runs through the same engine and rules as your staff

Real work, with approval controls

ReAct drafts quotes, creates customers, updates jobs and raises purchase orders — and follows the approval setting chosen for your shop. You can require confirmation for every change, for deletes only, or allow changes without confirmation. Your staff permissions still apply.

Your recipes calculate the prices. Review the selected products, quantities and quote details, and choose which changes need your sign-off.

Choose approval for all changes, deletes only, or no approval
Prices always come from the deterministic engine, never the model
Full audit trail of what the assistant did and who approved it
Set the approval mode per shop in admin settings

Straight answers from live shop data

Ask what's overloaded next week, which jobs are at risk, or how the print department is tracking, and ReAct answers from real production data — not a canned FAQ. Ask it to “open job J-204” or “go to the production timeline” and it navigates the app for you, which is exactly what you want with a customer waiting at the counter.

Turn an enquiry email into a drafted quote

This is the job most shops want AI for, and it's the one that shipped first. Paste or forward the enquiry — the loose, half-specified paragraph a customer actually sends — and the assistant reads it, finds or creates the customer, works out which of your products the description maps to, and drafts the quote lines. You open a quote that is already most of the way there, with every price computed by the engine from your recipes rather than invented by a model.

The same mechanism works in reverse when you're building the catalogue: describe a product the way you'd describe it to a new estimator — the substrate, the finishing, how you charge for install — and the assistant drafts the product for you to check and correct. Neither of these skips your judgement. They skip the typing.

Draft a quote from the text of an enquiry email
Customer matched or created, products resolved from your catalogue
Talk-to-build: describe a product, get a draft to review
Every price still computed by the deterministic engine

AI signage quoting software — the quoting-side detail

Built-in ReAct and outside AI connections

ReAct is built into Sign OS. Launch: 50 requests, Workshop: 100 requests, Scale: 250 requests, Signature: unlimited requests per month. An outside assistant such as ChatGPT or Claude can separately connect to read the shop information you allow; it does not replace ReAct or gain permission to change records.

ReAct uses your staff permissions and your chosen approval setting: approve all changes, deletes only, or no approval. Outside AI connections are read-only and have their own access controls.

Launch: 50 requests, Workshop: 100 requests, Scale: 250 requests, Signature: unlimited requests per month
Connect an outside assistant for read-only lookups
Shop-level approval mode set in admin settings
Scoped by the same 85+ per-user permission grants as staff

Built in Australia — and getting more capable

The assistant ships today across quoting, records, jobs and navigation, on AUD plans from $89/month with a free 30-day trial. On the roadmap: reading a drawing and drafting the quote, and suggesting materials and suppliers, each rolled out the same careful way, with approval gates, never as vapourware. One thing it will never do is write your safety paperwork: a SWMS has to be written by your shop for the job and the site.

Frequently asked questions

Is the AI setting my prices?: No. Every price comes from a deterministic calculation engine driven by your product recipes — same inputs, same price, every time. ReAct speeds up the work around pricing (finding records, drafting quotes, follow-ups), and changes follow your chosen approval setting.
What can the assistant actually do?: It searches across quotes, jobs, customers, stock and purchase orders; drafts quotes and customers; updates jobs; raises POs; answers questions from live production data; and navigates the app for you. Changes follow your chosen approval setting.
Is it safe to let AI act on my data?: Yes. ReAct runs through the same engine and permissions as your staff, is scoped by 85+ per-user grants, follows your chosen approval setting, and leaves an audit trail. Each shop's data is isolated with row-level security, so the assistant only ever touches your shop.
Do I need technical skills to use it?: No — you talk to it in plain English. “Find Coastal Signs' open quotes”, “draft a follow-up”, “open the production timeline”. It's designed for the counter and the office, not for developers.
Can it quote from a customer's enquiry email?: Yes. Give it the enquiry text and it finds or creates the customer, maps the description onto products in your catalogue and drafts the quote lines for you to review. The wording is the assistant's; every price comes from your recipes through the deterministic engine.
Can I use my own ChatGPT or Claude account?: Yes. Launch: 50 requests, Workshop: 100 requests, Scale: 250 requests, Signature: unlimited requests per month. You can also connect an outside assistant for read-only lookups. That connection does not run ReAct on your outside subscription or let it change records.
How is this different from a chatbot bolted onto help docs?: A help chatbot reads documentation and answers questions. This one reads your shop — quotes, jobs, customers, stock, purchase orders, production data — and takes multi-step actions in it: search, draft, navigate, write. You choose which changes need confirmation, and staff permissions still limit what it can do.
What is Sign OS's AI not able to do yet?: It doesn't read a drawing or a PDF spec and quote from it, and it doesn't choose materials and suppliers for you. Those two are on the roadmap and will ship the same way the rest did — behind approval gates, announced when they work, not before. It doesn't run jobs by itself, and it doesn't write a SWMS or any other safety document: those are your shop's to write.