Is the AI setting my prices?

No. Every price comes from a deterministic calculation engine driven by your product recipes — same inputs, same price, every time. ReAct speeds up the work around pricing (finding records, drafting quotes, follow-ups), and every data-writing action needs your approval first.

What can the assistant actually do?

It searches across quotes, jobs, customers, stock and purchase orders; drafts quotes and customers; updates jobs; raises POs; answers questions from live production data; and navigates the app for you. Anything that writes data stops at an approval card you confirm.

Is it safe to let AI act on my data?

Yes. ReAct runs through the same engine and permissions as your staff, is scoped by 70+ per-user grants, writes nothing without your approval, and leaves an audit trail. Each shop's data is isolated with row-level security, so the assistant only ever touches your shop.

Do I need technical skills to use it?

No — you talk to it in plain English. “Find Coastal Signs' open quotes”, “draft a follow-up”, “open the production timeline”. It's designed for the counter and the office, not for developers.

Can it quote from a customer's enquiry email?

Yes. Give it the enquiry text and it finds or creates the customer, maps the description onto products in your catalogue and drafts the quote lines for you to review. The wording is the assistant's; every price comes from your recipes through the deterministic engine.

Can I use my own ChatGPT or Claude account?

Yes. Sign OS includes an assistant allowance with every plan — 50 requests a month on Launch, 100 on Workshop, unlimited on Scale — and you can instead connect your own ChatGPT or Claude key and run the assistant on that account. The permissions, approval gate and audit trail are identical either way.

How is this different from a chatbot bolted onto help docs?

A help chatbot reads documentation and answers questions. This one reads your shop — quotes, jobs, customers, stock, purchase orders, production data — and takes multi-step actions in it: search, draft, navigate, write. The write step always stops at an approval card, which is what makes acting on live business data safe rather than reckless.

What is Sign OS's AI not able to do yet?

It doesn't read a drawing or a PDF spec and quote from it, it doesn't choose materials and suppliers for you, and it doesn't manage jobs autonomously. Those are on the roadmap and will ship the same way the rest did — behind approval gates, announced when they work, not before.

Agentic AI for your sign shop — it does the work, you approve it

Most “AI” in shop software is a chatbot bolted to a help menu. Sign OS is different: ReAct is an agentic assistant wired into your shop's live data, working through the same engine and permissions as your staff. It plans a task, does the legwork — find, draft, navigate, act — and stops at an approval card before anything is written. AI drafts, the deterministic engine prices, you approve.

Start free 7-day demo See AUD pricing

What “agentic” actually means here

A chatbot answers questions. An agent takes a goal and works it: “start a quote for Coastal Signs off this description” becomes a multi-step job — ReAct searches the customer, pulls the right products, drafts the lines and opens the quote for you. It reasons and acts across quotes, jobs, customers, stock and purchase orders, scoped to exactly what your permissions allow.

Because it runs on the same rules as your team — not a side channel — it can't see or do anything a person in that seat couldn't. The intelligence is in the doing, not just the talking.

Multi-step tasks: search → draft → navigate → act, not single replies
Wired to live shop data — quotes, jobs, customers, stock, POs
Scoped by your 70+ per-user permission grants
Runs through the same engine and rules as your staff

Real work, behind an approval gate

ReAct drafts quotes, creates customers, updates jobs and raises purchase orders — but every action that writes data shows an approval card first. You see exactly what it's about to do and confirm or cancel. Nothing is saved, sent or ordered without a human hand on it.

That gate is the whole point: you get the speed of an assistant that never gets tired, without ever shipping a price a model hallucinated or a change nobody signed off.

Approval card before every write — draft, create, update, raise
Prices always come from the deterministic engine, never the model
Full audit trail of what the assistant did and who approved it
Set the approval mode per shop in admin settings

Straight answers from live shop data

Ask what's overloaded next week, which jobs are at risk, or how the print department is tracking, and ReAct answers from real production data — not a canned FAQ. Ask it to “open job J-204” or “go to the production timeline” and it navigates the app for you, which is exactly what you want with a customer waiting at the counter.

Turn an enquiry email into a drafted quote

This is the job most shops want AI for, and it's the one that shipped first. Paste or forward the enquiry — the loose, half-specified paragraph a customer actually sends — and the assistant reads it, finds or creates the customer, works out which of your products the description maps to, and drafts the quote lines. You open a quote that is already most of the way there, with every price computed by the engine from your recipes rather than invented by a model.

The same mechanism works in reverse when you're building the catalogue: describe a product the way you'd describe it to a new estimator — the substrate, the finishing, how you charge for install — and the assistant drafts the product for you to check and correct. Neither of these skips your judgement. They skip the typing.

Draft a quote from the text of an enquiry email
Customer matched or created, products resolved from your catalogue
Talk-to-build: describe a product, get a draft to review
Every price still computed by the deterministic engine

AI signage quoting software — the quoting-side detail

Bring your own AI, or use ours

Sign OS ships with its own assistant model, and plans include a monthly allowance — 50 requests on Launch, 100 on Workshop, unlimited on Scale, or the unlimited module added to a lower plan. If your shop already pays for ChatGPT or Claude, you can connect your own key instead and run the assistant on that account, which keeps the traffic on a provider you already have a relationship with.

Either way the assistant runs inside the same permission model as your staff and stops at the same approval gate. You also choose the approval mode for your shop in admin settings, so a shop that wants every single action confirmed and a shop that wants reads to flow freely can both have what they want.

Included allowance: 50/month on Launch, 100 on Workshop, unlimited on Scale
Or connect your own ChatGPT or Claude account and use that
Shop-level approval mode set in admin settings
Scoped by the same 70+ per-user permission grants as staff

Built in Australia — and getting more capable

The assistant ships today across quoting, records, jobs and navigation, on AUD plans from $89/month with a free 7-day trial. On the roadmap: reading a drawing and drafting the quote, suggesting materials and suppliers, generating the SWMS, and moving toward more autonomous job management — each rolled out the same careful way, with approval gates, never as vapourware.

Frequently asked questions

Is the AI setting my prices?: No. Every price comes from a deterministic calculation engine driven by your product recipes — same inputs, same price, every time. ReAct speeds up the work around pricing (finding records, drafting quotes, follow-ups), and every data-writing action needs your approval first.
What can the assistant actually do?: It searches across quotes, jobs, customers, stock and purchase orders; drafts quotes and customers; updates jobs; raises POs; answers questions from live production data; and navigates the app for you. Anything that writes data stops at an approval card you confirm.
Is it safe to let AI act on my data?: Yes. ReAct runs through the same engine and permissions as your staff, is scoped by 70+ per-user grants, writes nothing without your approval, and leaves an audit trail. Each shop's data is isolated with row-level security, so the assistant only ever touches your shop.
Do I need technical skills to use it?: No — you talk to it in plain English. “Find Coastal Signs' open quotes”, “draft a follow-up”, “open the production timeline”. It's designed for the counter and the office, not for developers.
Can it quote from a customer's enquiry email?: Yes. Give it the enquiry text and it finds or creates the customer, maps the description onto products in your catalogue and drafts the quote lines for you to review. The wording is the assistant's; every price comes from your recipes through the deterministic engine.
Can I use my own ChatGPT or Claude account?: Yes. Sign OS includes an assistant allowance with every plan — 50 requests a month on Launch, 100 on Workshop, unlimited on Scale — and you can instead connect your own ChatGPT or Claude key and run the assistant on that account. The permissions, approval gate and audit trail are identical either way.
How is this different from a chatbot bolted onto help docs?: A help chatbot reads documentation and answers questions. This one reads your shop — quotes, jobs, customers, stock, purchase orders, production data — and takes multi-step actions in it: search, draft, navigate, write. The write step always stops at an approval card, which is what makes acting on live business data safe rather than reckless.
What is Sign OS's AI not able to do yet?: It doesn't read a drawing or a PDF spec and quote from it, it doesn't choose materials and suppliers for you, and it doesn't manage jobs autonomously. Those are on the roadmap and will ship the same way the rest did — behind approval gates, announced when they work, not before.