What counts against your storage
Which files use your plan's storage, which do not, and what to do when it fills.
What this is for
Every plan includes a file storage allowance. This is what fills it, what does not, and how to get more.
Step by step
- 1
Open Settings → Shop to see how much of your allowance is used.
- 2
Understand what counts: artwork and proofs on jobs, photos your installers upload, product and option photographs, your logo and branding, document attachments, and anything synced up from the desktop app.
- 3
And what does not: the global product catalogue's own pictures are ours, not yours, and are not charged to your shop.
- 4
If you are running out, either clear artwork off jobs that finished long ago, or add a storage pack from Settings → Plan & billing.
Tips & gotchas
- Camera originals are the usual culprit. A phone photo off a site visit can be 8 MB, and fifty of them is half a gigabyte.
- Storage packs are cheap and monthly. If you are close every month, a pack costs less than the time spent tidying up.
- Deleting a job does not immediately free its files — they go when the job's retention period ends.