Let a supplier confirm an order without an account
A private link where the supplier acknowledges, promises a date, and picks up the artwork.
What this is for
Chasing a supplier by email means their answer lives in your inbox and nowhere else. A supplier link is a private page for one order where they can confirm they have it, tell you when it will be ready, and download the artwork — and every answer lands back on the order.
Before you start
- The purchase order exists and is not closed or cancelled.
Step by step
- 1
Open the purchase order. When you send it to the supplier, a link goes out in the email automatically.
Note: You can also issue one by hand from the Outsourcing panel on the order — useful when you want to text it or paste it into a message.
- 2
The supplier opens the link. No account, no password. They see the order lines, quantities, where to deliver, and the artwork — never your costs, your customer, or anything about another supplier.
- 3
They press We have got this to acknowledge, and can give the date they will be ready.
- 4
When it ships they press It is on its way and add the courier and consignment number.
- 5
Every one of those answers appears on the order's history and on the outsource board.
Tips & gotchas
- Links last 90 days. The page tells the supplier when theirs expires, so a dead link is never a surprise.
- Opening the link changes nothing — mail scanners follow links in emails, so acknowledging is always a deliberate button press, never just a page load.
- Artwork downloads last one hour and are minted fresh each time the page loads. A link forwarded on is dead by the time anyone else finds it.
- Only files marked artwork or final are shared. Proofs, customer references and anything unclassified stay in your shop.
- Issued a link by hand and want it dead? Revoke it on the order. Sending the order again adds a link rather than killing the one you already shared.