Pull back or fix a proof
Take back a proof you've sent, or clear one approved with changes.
What this is for
Sometimes a proof goes out before it should, or the customer approves it but asks for changes. Neither is a dead end — production stays blocked until it's sorted, which is the point.
Step by step
- 1
Open the job's Approvals tab to see proofs you've sent.
- 2
To pull one back before the customer acts, revoke the request.
- 3
To replace artwork, upload a new version — the old one is superseded automatically and stops counting.
- 4
If the customer approved with changes, read their notes and clear it there before production starts.
Tips & gotchas
- A rejected proof blocks production until a new version is approved.
- Superseded proofs are ignored by the production gate, so only the current version matters.
- If a deposit was required with the proof, production stays held until that's paid too.