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Help/When things go wrong/Cancel a job

Cancel a job

Stop a job and settle the material, the money and the calendar.

What this is for

Cancelling isn't just a status change — it walks you through what happens to the material on order, the stock reserved, the deposit taken and the booked time. The job comes off the board so it stops cluttering your lists and your figures.

Step by step

  1. 1

    Open the job, then More → Cancel job.

  2. 2

    Pick why it's stopping. The reasons feed a report later, so it's worth being accurate.

  3. 3

    Decide what happens to each purchase order, any reserved stock, and any dockets that haven't gone out.

  4. 4

    Decide what happens to money the customer has already paid — credit it back, or keep it as a cancellation fee.

  5. 5

    Check the summary, type the job number, and confirm.

Open this in Sign OS →

Tips & gotchas

  • →A purchase order that has already been received can't be cancelled — the goods exist. Sign OS offers to book them into stock instead.
  • →An admin can reopen a cancelled job, but reopening does not un-cancel purchase orders or re-reserve stock. Those already happened.
  • →Cancelled jobs don't show under All jobs — they have their own tab.

Related guides

Refund a customerSend money back to the card it was paid on.Credit a customer backRaise a credit note when a job shrinks or the customer changes their mind.The jobs list & a job at a glanceRead the jobs list and find your way around a job.